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silicon.com > White Papers > IT Management > IT Infrastructure
Service Level Management Life-Cycle Overview
Service Level Management (SLM) is defined as the process to demonstrate and ensure that mutually agreed upon objectives Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Outsourcing IT for Business Value
Achieving alignment between the managed service and a client's business processes requires new reporting mechanisms that Read more
Jun 11, 2009
silicon.com > White Papers > Security > Security Administration
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the UK, Germany & France
Mainframe data security has become a critical IT issue. Typically, organizations address this risk by locking down appli Read more
Jun 11, 2009
silicon.com > White Papers > Security > Security Administration
2008 Study on the Uncertainty of Data Breach Detection: Report of IT Practitioners in the United Kingdom
It is extremely important for an organization's trusted relationship with its customers to understand as precisely as po Read more
Jun 11, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Best Practices for Monitoring Service Levels
SLAs are unthinkable without service level metrics and service level monitoring and measurement. This is an essential co Read more
Jun 11, 2009
silicon.com > White Papers > Networking and Communications > Network Management
End-to-End SAP Diagnostics: See It, Find It, Fix It
There are no absolutes in IT system performance today - especially with the multiple layers often associated with implem Read more
Apr 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Get IT Right the First Time - Requirements Definition, the Root of the Problem
More than 70% of IT projects that fail do so because of poor requirements management. But WHY is it so hard to get requi Read more
Apr 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT Service Management: Focusing IT Efforts During Uncertain Times
More now than ever before, IT must do more with less while maintaining system performance as well as end-user satisfacti Read more
Apr 2, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IT Service Management: Aligning IT With the Business of Healthcare
After years of heavy investment in clinical information systems, patient care is extremely dependent upon IT. This requi Read more
Apr 2, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Seven Crucial Factors That Will Impact Your Requirements Effectiveness
With the ever increasing market pressure to deliver more business value with shorter timelines, IT departments and softw Read more
Apr 2, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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