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silicon.com > White Papers > Software and Web Development > Internet and Web
The Best of Both Worlds: How to Effectively Leverage Social Media
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like ever Read more
Dec 14, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
See how easy it is to update¿or completely reinvent¿your web site today
Your web site is often a customer's first impression of your business. What is yours saying about you? If your Read more
Dec 10, 2009
silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > Software and Web Development > E-commerce - E-Business
Increasing Sales Productivity
In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an e Read more
Dec 4, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
How to Improve Customer Service
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, Read more
Dec 4, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Want to use Social Media to Benefit Your Business?
Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the f Read more
Dec 4, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Software Builder Guides Tour Operators to Success With Hosted Solution
Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Pe Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique Read more
Dec 3, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase Read more
Dec 3, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associate Read more
Dec 3, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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