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silicon.com > White Papers > IT Management > Business Functions
Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
Building a Virtual Customer Service Representative
This Technology Guide examines the Virtual Customer Service Representative (vCSR), a new kind of customer-centric softwa Read more
Jan 14, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Automating License Management & IT Asset Tracking
With a dynamically changing, geographically dispersed workforce, and corporate governance requirements, manual processes Read more
Sep 2, 2008
silicon.com > White Papers > Enterprise Applications > CRM
Multi-Channel Retailing
This white paper will help you gain a deeper understanding of the importance of multi-channel retailing for your company Read more
Sep 2, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Supply Chain and Demand Chain Integration: The Pathway to Profit and Competitive Advantage
Over the last decade, a powerful mandate for sustained business productivity has emerged: to design, alter, and combine Read more
Jun 18, 2008
silicon.com > White Papers > Enterprise Applications > CRM
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer info Read more
Jun 17, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Successfully Implementing a Global Applications Outsourcing Strategy
Explore the key strategies for offshore outsourcing success and learn how to address the continued shortage of IT profes Read more
Apr 10, 2008
silicon.com > White Papers > Software and Web Development > Internet and Web
Web Content Management and Customer Relationship Management
Internet, intranet, and extranet sites can no longer afford to be static information suppliers. Web sites must be dynami Read more
Jan 7, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Enterprise-Class Wireless Messaging & Corporate Data Access
Executives and professional field forces spend an increasing amount of time on the road tending to business. These mobil Read more
Dec 13, 2007
silicon.com > White Papers > Enterprise Applications > CRM
Evaluating the Options for Vertical Hosted CRM
Should your CRM application be custom-built? Can a prebuilt system really address your industry's needs? With the rising Read more
Dec 13, 2007
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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