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silicon.com > White Papers > Networking and Communications > Mobile and Wireless
IDC Insight: The Corporate Refresh Cycle Grinds Into Motion
This IDC Insight reviews the history of the PC refresh cycle, assesses its current status, and recommends that the time Read more
Dec 13, 2007
silicon.com > White Papers
Sage 1000 - Breakdown The Barriers To Business
If your organisation has separate systems for CRM, SCM and ERP, accounting and so on, then there is a higher likelihood Read more
Nov 9, 2007
silicon.com > White Papers > Enterprise Applications > CRM
Data Mining and Customer Relationships
Data mining - technologies and techniques for recognizing and tracking patterns within data - helps businesses sift thro Read more
Oct 29, 2007
silicon.com > White Papers > Enterprise Applications > CRM
How to... Implement Business Scenarios for Customer Loyalty Management
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particul Read more
Aug 3, 2007
silicon.com > White Papers
Sage 1000 Assembling The Jigsaw - Realising the value of data
The ability to manage data is becoming increasingly key to a company's ability to compete effectively in today's ever mo Read more
Jul 30, 2007
silicon.com > White Papers
Sage 1000 - Business On The Move
A mobile workforce can respond more urgently to business opportunities, recover from problems faster and address custome Read more
Jul 30, 2007
silicon.com > White Papers > IT Management > Business Functions
Creating a New Customer-Service Operating Model to More Effectively Interact With Diverse Customer Base
Alcatel executives determined that if the company were to compete - and excel - in a dramatically different telecommunic Read more
Jun 26, 2007
silicon.com > White Papers > IT Management > Business Functions
Providing Value to Customers at Caterpillar Inc.
Caterpillar Inc., sought to better determine customer demand by leveraging the Internet. Using i2 Demand Chain Managemen Read more
Jun 25, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Comergent versus Build? The Value of the Comergent eBusiness System
Comergent versus Build? The Value of the Comergent eBusiness System Read more
Jun 6, 2007
silicon.com > White Papers > Enterprise Applications > CRM
A turning point for CRM - where next for the customer-focused business?
Implementing effective CRM strategies has become crucial to the survival of an organisation. But achieving CRM goals can Read more
May 12, 2005
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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