White Papers

Call Center Voice Biometrics Is Coming

Overview In the call center world, voice biometrics is the ideal solution: it provides higher levels of authentication/verification, but keeps costs low by increasing process automation. Most call centers ask for Personal Identification Numbers (PIN) numbers and, if another level of security is required, ask a "Challenge question." But many people could know the answer to a challenge question. Time is money, and a large call center can save tens of thousands of dollars every month simply by eliminating this process. Voice biometrics can also be used to eliminate the time-consuming "Password reset" process. With information input automatically, without the involvement of call center operators, data control levels rise, thus increasing quality of service, reducing wait time, and, in turn, providing a rapid ROI.

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Publisher
CellMax
File Format
PDF
Date Published
Apr 19, 2007
Format
White Papers
Topics
Biometrics, Call Center - Contact

CellMax White Papers

Voice Biometrics as a Natural and Cost-Effective Method of Authentication

Voice Biometrics as a Natural and Cost-Effective Method of Authentication

In the past, voice biometrics took a back seat to other physical biometric methods of identification and verification, s

Publisher: CellMax  |  Tags: biometric, biometrics, facial recognition, fingerprints, voice biometrics