White Papers

Call Center Operations

Category: Software and Web Development, Enterprise Applications

Tags: erp, software, marketing, management

Overview The customer, a Swiss company specializing in development and marketing of workflow management software, had already had call center operations system partially implemented but would like to re-engineer the existing software and develop scalable, extensible and easy to support modules with excellent architecture. The software developed by Intellias Team represents a distributed time management and planning system. Additionally, it can be fairly considered as a basic level ERP system.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Intellias
File Format: PDF
Date Published: May 3, 2007
Format: Case Studies
Topics: Application Development, Call Center - Contact, ERP

Intellias White Papers

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »