White Papers
Swisscom Mobile Optimizes Customer Service With EAI
Category: Software and Web Development, Enterprise Applications
Tags: customer service, crm, software, applications
Overview Swisscom Mobile used TIBCO's business integration software to implement a component-based architecture that integrates several systems, including CRM and billing systems. This loosely-coupled architecture eliminates interdependencies and reduces the number of interfaces, giving Swisscom Mobile a more efficient system with room for further development and new applications. The integration of the CRM and billing systems helped Swisscom Mobile to significantly improve customer service.
- Publisher
- TIBCO Software
- File Format
- Date Published
- Jun 9, 2007
- Format
- Case Studies
- Topics
- EAI, CRM Software
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