White Papers

Collection Agency Improves Customer Service With Integrated Software Solution

Tags: windows vista, productivity, vista, microsoft office, office, customer service, crm, software

Overview Mellon Collection Services, based in Athens, Greece, wanted to upgrade its IT environment and its aging debt collection software to improve operational efficiencies and customer service. It acquired new Microsoft development tools for its IT staffers and productivity enhancing desktop software for its information workers using a Microsoft Open Value Volume Licensing agreement. Mellon anticipates increasing its customer engagements by 10 percent with its new Web-based collection services software - a flexible, customizable solution that integrates easily into clients' workflows. Productivity among its information workers is already up 10 percent. Under the terms of its licensing agreement, Mellon has upgraded 50 percent of its personal computers to the 2007 Microsoft Office release and Windows Vista operating system - at no extra cost.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: WORD
Date Published: Aug 31, 2007
Format: Case Studies
Topics: CRM Software, Groupware - Workflow

Similiar White Papers

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. T

Publisher: Siemens | Tags: crm

Building on an Existing SAP Landscape to Create an Integrated Electronic Social-Care System

With 10,000 employees, Trafford Metropolitan Borough Council of Manchester, England, provides services to 211,000 reside

Publisher: SAP | Tags: crm, infrastructure

Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online

1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operation

Publisher: Microsoft | Tags: business intelligence, crm, data

Flash Demo: IBM OmniFind Enterprise Edition for Searching Domino

This recorded demonstration shows how IBM OmniFind Enterprise Edition helps organizations maximize employee productivity

Publisher: IBM | Tags: crm, domino, enterprise search, productivity

Microsoft Dynamics CRM Online - The Linc Group Case Study

The Linc Group is an international company that provides infrastructure and technical services to commercial and industr

Publisher: Microsoft | Tags: crm, infrastructure, software

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »