White Papers
Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
Category: IT Management, Enterprise Applications
Overview Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Learn the best solution for contact center managers in this whitepaper from Siebel Systems.
- Publisher
- Siebel Systems
- File Format
- PDF, requires Acrobat Rdr 5
- Date Published
- Dec 13, 2007
- Format
- White Papers
- Topics
- SLA, Help Desk, CRM Software, Call Center - Contact
Siebel Systems White Papers
A New Standard in Service for Standard Chartered Bank PLC
In Hong Kong, where Standard Chartered Bank PLC generates approximately one-third of its revenues, the banking environme
Publisher: Siebel Systems | Tags: crm, revenues
The Sarbanes-Oxley Act: Business Analytics: Delivering Compliance and Competitive Advantage
While 65 percent of large companies still rely on manual processes and Excel spreadsheets to comply with the financial m
Publisher: Siebel Systems | Tags: business analytics, data, excel, sarbanes-oxley, sox
Sales Analytics: Driver Greater Sales Effectiveness and increased Results
Learn how to get more from your SFA system in this white paper from Siebel Systems. Find out how enhancing your system w
Publisher: Siebel Systems
Speaking to the Customer with One Voice: A Honeywell Aerospace Case Study
This webcast discusses how the actionable intelligence of Siebel Analytics, Siebel Call Center, and Siebel Sales has ena
Publisher: Siebel Systems | Tags: customer satisfaction
Driving Revenue Growth Through Marketing and Sales Alignment Best Practices
This webcast helps you to identify new sales opportunities and accelerate the sales cycles by aligning the objectives, p
Publisher: Siebel Systems | Tags: marketing, real-time
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