White Papers

Avaya IQ Enables your Strategy to Flatten, Consolidate and Extend

Category: Enterprise Applications, Networking and Communications

Overview This paper discusses how the new Avaya platform for contact centers accommodates the next generation of effective and versatile environments.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Avaya
File Format: PDF
Date Published: May 5, 2008
Format: White Papers
Topics: CRM Software, Call Center - Contact, Business Management, VoIP - IP Telephony

Avaya White Papers

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata

Publisher: Avaya | Tags: infrastructure, ip, network, network infrastructure, qos, software, voip

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP

Publisher: Avaya | Tags: ip, software, ssl, vpn

Avaya Case Study: Harrah's Entertainment, Inc.

Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system

Publisher: Avaya | Tags: productivity

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard

Publisher: Avaya

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together

Publisher: Avaya | Tags: server

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »