White Papers

USG Corporation Extends Customer Satisfaction Leadership With Integrated Supply Chain Management

Tags: erp, customer satisfaction, network, applications

Overview EUSG Corporation wanted to extend customer satisfaction leadership by improving on-time delivery performance and become the easiest company with which to do business in the industry by reducing the time customers need to devote to processing transactions. The challenge was to provide customers with timely, accurate, easy-to-access information about product availability, orders, and delivery status and optimize production flexibility across North American manufacturing facilities. EUSG used Oracle E-Business Suite applications as the foundation for USG's LinX (linking operational excellence to the customer experience) initiative as well as integrated the supply chain network across three operating segments and more than 60 manufacturing facilities, enabling the company to optimize production decisions via one organized system.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Oracle
File Format: PDF
Date Published: Nov 7, 2008
Format: Case Studies
Topics: Supply Chain Management, ERP

Similiar White Papers

The Future of IT in a Flat World: CMDBs, Automation, and the IT Value Chain

Using automation, IT operations can emulate the domestic supply chain's cost containment successes. At the same time, by

Publisher: ASG Software Solutions | Tags: data, database, erp, management, metadata

Product Lifecycle Management in the Food and Beverage Industry

Companies in the food and beverage industry face many challenges in managing their products and competing in the industr

Publisher: Oracle | Tags: data, erp, management, unified

Automating Complete PO Document Packages for Procure-to-Pay Performance with ERP Systems

Intelligent automation technology offers businesses the ability to eliminate the inefficiencies of manual document manag

Publisher: Esker | Tags: document management, erp, management

Integrated Planning and Production Gives Company a Competitive Edge

Steinbeis Temming develops and manufactures printing paper from 100% recycled materials at two locations, Gluckstadt and

Publisher: SAP | Tags: bi, erp, mysap, printing

Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions

Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage, oil & gas, pulp & paper, and hea

Publisher: SAP | Tags: customer service, erp, pharmaceuticals

Oracle White Papers

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »