White Papers

Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)

Overview Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a strategic corporate asset. This webcast shows how Microsoft Dynamics customers, intent on delivering first-rate service, are able to streamline their operations and improve agent productivity while simultaneously containing costs with Microsoft Dynamics CRM.

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Publisher
Microsoft
File Format
Webcast
Date Published
Dec 23, 2008
Format
Webcasts
Topics
CRM Software, Call Center - Contact, Customer Support Services

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