White Papers

3 Steps to Creating Personalized Customer Support Experiences

Category: IT Management, Enterprise Applications

Overview This Service & Support Professionals Association (SSPA) White Paper reveals strategies for creating personalized customer experiences, including:

Establishing reward programs for outstanding relationship skills
Implementing a multi-channel personalization focus
Adding quality-monitoring software for training and review

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Publisher: Citrix Online
File Format: PDF
Date Published: Apr 8, 2009
Format: White Papers
Topics: IT HR - Staffing - Training, Service Level Management, Help Desk, Call Center - Contact, Customer Support Services

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