White Papers

Leveraging ECM and CRM to Gain, Serve and Retain Customers

Category: Data Management, Enterprise Applications

Overview A fully integrated solution from EMC and RWD enables to link the Enterprise Content Management (ECM) and CRM systems, resulting in reduced customer service costs and compliance-related risks while increasing call quality and overall departmental profitability. The attendee will learn how Life Sciences organizations can improve call center service while maintaining regulatory compliance. The presenters will explore best practices for linking ECM and CRM.

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Publisher: EMC
File Format: Webcast
Date Published: Apr 25, 2009
Format: Webcasts
Topics: CRM Software, Knowledge and Data Management

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