White Papers
Intelligent Communication Solutions for Banking
Category: Professions and Industries, Enterprise Applications
Tags: network infrastructure, infrastructure, network, applications
Overview Banks are taking advantage of communications to differentiate their brand on the basis of service and customer experience, enabling personnel - in the branch, the contact center, at headquarters - to drive customer care based on detailed knowledge of the full customer profile. Banks are now using their communications applications and network infrastructure to: Make highly-valued subject matter experts readily available to customers in remote branches and other channels. Identify and leverage the transactions that offer an opportunity to cross-sell - increasing wallet share.
- Publisher
- Avaya
- File Format
- Date Published
- Jul 31, 2009
- Format
- White Papers
- Topics
- Bank Management, Call Center - Contact
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