White Papers

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service

Category: IT Management, Enterprise Applications

Overview Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively. Executives created a cross-functional team to map out a more robust CRM strategy. After evaluating several solutions, the team chose to deploy Microsoft DynamicsÂ® CRM to 2,000 computers. When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company's current systems and delivers functional and technical capabilities that support effective global operations.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Microsoft
File Format: WORD
Date Published: Oct 28, 2009
Format: Case Studies
Topics: CRM Software, Sales Force Automation, Call Center - Contact, ROI - TCO

Similiar White Papers

Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma

While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourc

Publisher: SAP | Tags: crm, customer service, outsourcing, tco

Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accu

Publisher: Microsoft | Tags: crm, management, productivity, tco

Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow

Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attrac

Publisher: Microsoft | Tags: contractors, crm, tco

Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System

Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It i

Publisher: Microsoft | Tags: crm, management, software, tco

The Top 10 Secrets to Using Data Mining to Succeed at CRM

Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This

Publisher: SPSS | Tags: crm, data, data mining, tco

Microsoft White Papers

Guide to Creating and Configuring a Server Cluster under Windows Server 2003

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »