- silicon.com
- White Papers
- Results
Latest Customer Support Services White Papers
Showing results 11 to 20 of 1051
Follow this topic: RSS
silicon.com > White Papers > Networking and Communications > Network Technologies
See how easy it is to update¿or completely reinvent¿your web site today
Your web site is often a customer's first impression of your business. What is yours saying about you? If your Read more
Dec 10, 2009
silicon.com > White Papers > IT Management > Business Functions
Delivering a "Wow" Customer Experience
In today's environment, companies can't just compete on price and product. They must also deliver a great customer exper Read more
Dec 4, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
How to Improve Customer Service
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, Read more
Dec 4, 2009
silicon.com > White Papers > IT Management > Business Functions
Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communitie Read more
Dec 3, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Texas Instruments Gains Technical Acumen and Boosts Scalability of Customer Solution
Texas Instruments needed to improve the performance of a key order-taking solution used by engineering customers. The co Read more
Dec 3, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
TDC Saves $700,000 Annually With Microsoft Customer Care Framework
TDC found that its disparate CRM legacy systems were simply no longer equipped to support the aggressive sales strategy Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
Credit Bureau Employs Enterprise Support Plan to Optimize IT Infrastructure, Innovate
The leading credit bureau of Brazil, SERASA Experian provides credit validation services to businesses and individuals a Read more
Dec 3, 2009
silicon.com > White Papers > IT Management > Business Functions
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external custome Read more
Dec 3, 2009
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7