White Papers

Ethno-Cognitive Interview for Understanding and Visualizing Realities of Customer's Business From Workers' Viewpoints

Category: Data Management, Enterprise Applications

Overview To build effective IT systems that improve a customer's business environment, an IT vendor must accurately understand the customer's business, define specifications in cooperation with the customer, and formulate the specifications that they request. This paper has developed an interview method that enables one to accurately understand the realities of a customer's business from individual workers' viewpoints. This method called ECOW Interview (Ethno-Cognitive Interview for Work practice understanding) uses original interview worksheets that help one facilitate the interview process and understand individual workers' tasks from several viewpoints such as time, working space, and human relations in 90-minute interviews. By combining this method with one-day observations of workers' offices, one can visualize the realities of a customer's business and select problems to be solved.

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Publisher: Fujitsu
File Format: PDF
Date Published: Feb 15, 2008
Format: White Papers
Topics: Data Visualization, Knowledge and Data Management, Groupware - Workflow

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