White Papers
Best Practices for Translating Customer Satisfaction into Revenue
Category: Data Management, IT Management
Tags: tco, customer satisfaction, asp
Overview Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.
- Publisher
- Citrix Online
- File Format
- EXCEL
- Date Published
- Nov 7, 2009
- Format
- White Papers
- Topics
- Knowledge and Data Management, Data Mining - Analysis, ROI - TCO, Resources Mgmt., Customer Support Services
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