White Papers

Best Practices for Translating Customer Satisfaction into Revenue

Overview Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. How do you quantify customer satisfaction? Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction.

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Citrix Online
File Format
EXCEL
Date Published
Nov 7, 2009
Format
White Papers
Topics
Knowledge and Data Management, Data Mining - Analysis, ROI - TCO, Resources Mgmt., Customer Support Services

Similiar White Papers

Streamline to Success: The Real Mid-Market Experience: Retail

Streamline to Success: The Real Mid-Market Experience: Retail

From self-scan checkouts at grocery stores to information kiosks at retail chains, businesses are realizing the benefits

Publisher: IBM  |  Tags: customer service, data, retailers

Case Study: Banca Popolare Di Milano

Case Study: Banca Popolare Di Milano

This Italian bank set out to offer better customer service--and started by transforming its IT. IBM helped it break down

Publisher: IBM  |  Tags: crm, customer service

Streamline to Success: The Real Mid-Market Experience: Wholesale/Distribution

Streamline to Success: The Real Mid-Market Experience: Wholesale/Distribution

"Legacy" core systems, or Business Management Systems, are the lifeblood that supports the financial functions, and trac

Publisher: IBM  |  Tags: crm, data

Support Strategies: Customer Experience Management

Support Strategies: Customer Experience Management

Customer experience is the most powerful tool available today for distinguishing your company from competitors ? each co

Publisher: Citrix Online  |  Tags: tco

Forrester Strategies for Assessing IT Business Satisfaction

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to

Publisher: Citrix Online  |  Tags: customer satisfaction, data, tco

Citrix Online White Papers

GoToMeeting Corporate for Collaboration

GoToMeeting Corporate for Collaboration

Extending your reach, reducing costly travel and increasing productivity are critical for ensuring your organization's s

Publisher: Citrix Online  |  Tags: productivity

How to Calculate the ROI of Remote Support

How to Calculate the ROI of Remote Support

Few companies today will approve new support technology purchases without first addressing the projected return on inves

Publisher: Citrix Online  |  Tags: cost savings, customer satisfaction

Smart Security Choices for Mobile Workers

Smart Security Choices for Mobile Workers

Citrix Online recently conducted a comprehensive survey on the subject of remote access and security to find out how org

Publisher: Citrix Online  |  Tags: remote access, ssl

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services

The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT or

Publisher: Citrix Online  |  Tags: customer satisfaction, productivity, the guardian

A Closer Look at SaaS Purchasing Behaviors and Attitudes

A Closer Look at SaaS Purchasing Behaviors and Attitudes

The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the

Publisher: Citrix Online  |  Tags: saas, software, tco