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silicon.com > White Papers > Enterprise Applications > Customer Management
Turning shoppers into advocates: The customer focused retail enterprise
Today's marketplace faces unprecedented diversity, fragmentation of consumer values, and information transparency. These Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
ERP Case Study: Arabian Food Supplies Consolidates IT Systems for Improved Business Management and Planning
"We carried out a comparative study of all the ERP packages available. Oracle is the best software vendor capable of off Read more
Jan 30, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Why do I need a Relational Database?
Your business runs on information. Are you storing and accessing that information effectively? Here's a short introducti Read more
Jan 30, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Microsoft SQL Server and Dell EqualLogic PS Series Solution Brief
Managing business information is crucial to the success of any company or organization - and databases allow you to mana Read more
Nov 25, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
TechRepublic Resource Guide: Data Storage for the Enterprise
This TechRepublic Resource Guide is a great starting point if you're looking to expand your storage capacity but aren't Read more
Nov 14, 2008
silicon.com > White Papers > Data Management > Data Tools
Data Mining Primer for the Data Warehouse Professional
Very little has been written to explain the challenges facing IT organizations as they try to make data mining a part of Read more
Jun 6, 2008
silicon.com > White Papers > IT Management > Project Management
Performance-Driven Software Development
When software automates business processes, software performance is the limiting factor for business performance. A slow Read more
Apr 11, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Microsoft Dynamics CRM Trial Account
For sales and marketing, you need to have a complete view of your customers to be most effective. See how Microsoft Dyna Read more
Mar 27, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Streamline to Success: The Real Mid-Market Experience: Retail
From self-scan checkouts at grocery stores to information kiosks at retail chains, businesses are realizing the benefits Read more
Dec 13, 2007
silicon.com > White Papers > Data Management > Data Infrastructure
Case Study: Banca Popolare Di Milano
This Italian bank set out to offer better customer service--and started by transforming its IT. IBM helped it break down Read more
Dec 13, 2007
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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