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Knowledge Pathways Provides Measurable ROI for National Grid

Category: Professions and Industries, IT Management

Overview Headquartered in London, England, National Grid is an international networks business, which owns and operates electricity transmission, distribution and telecommunications networks throughout the world. National Grid's IT training previously had been managed by ComputerWorld, one of the UK's leading IT specialists, through classroom-based training. National Grid's objective was to lower overall support costs for the help-desk division by reducing the number of 'How Do I' staff calls, therefore it became apparent that the most efficient tool was one that the users could utilize within the workplace-without the need to leave their desk. National Grid conducted an assessment of enterprise e-Learning solutions on the market before ultimately choosing Global Knowledge's enterprise e-Learning platform, Knowledge Pathways.

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Publisher: Global Knowledge Network
File Format: PDF
Date Published: May 17, 2006
Format: Case Studies
Topics: Training and Certification, Online - Distance Education, ROI - TCO

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