- silicon.com
- White Papers
- Results
Latest White Papers
Showing results 1 to 0 of 10
Follow this topic: RSS
silicon.com > White Papers
Best Practices: 7 Habits of Highly Effective Contact Centers
The book "The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change", has inspired many parallels in Read more
Nov 9, 2009
silicon.com > White Papers
Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
This paper contains 5 simple ways to enhance the outsourced service offerings. These suggestions will help to improve se Read more
Jul 9, 2009
silicon.com > White Papers > IT Management > Business Functions
Mission-Critical Email Customer Service: 10 Best Practices for Success
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Mar 18, 2009
silicon.com > White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and profe Read more
Mar 18, 2009
silicon.com > White Papers > Enterprise Applications > Customer Management
Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook
Many businesses start out with an email client like Outlook to manage customer emails. As a personal email client, Micro Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > Business Functions
Knowledge Management for Customer Service: Ingredients for Success
As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence Read more
Sep 2, 2008
silicon.com > White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer conte Read more
Nov 11, 2005
silicon.com > White Papers
Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
Our new economic reality is one of increased competition, informed and demanding customers, commoditization of products Read more
Nov 10, 2005
silicon.com > White Papers
Combining Service Excellence with Profitability: The New Contact Center Best Practice
In this paper, we discuss ten tried and tested ways of improving email interactions with customers. These tips and best Read more
Nov 5, 2005
silicon.com > White Papers
5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know
This white paper reveals hidden pitfalls in self-service strategy and implementation. Believe the myths discussed in thi Read more
Nov 5, 2005
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
Must read on silicon.com
- Best Practices: 7 Habits of Highly Effective Contact Centers
- Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering
- Mission-Critical Email Customer Service: 10 Best Practices for Success
- 7 Habits of Highly Effective Contact Centers and Help Desks
- Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7