White Papers

Innovating Human Capital Management With the Employee Interaction Center Based on SAP Software

Overview The client is Siemens AG based in Germany. The key challenge was to improve the quality and efficiency of human resources services. The solution and services offered were Employee interaction center (EIC), based on mySAP ERP Human Capital Management (mySAP ERP HCM) and mySAP Customer Relationship Management (mySAP CRM). The key benefits were ability to easily process inquiries and incoming orders, speedy completion of employee orders and inquiries, higher service quality.

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Publisher: SAP
File Format: PDF, requires Acrobat Rdr 5
Date Published: Jan 7, 2005
Format: Case Studies
Topics: ERP

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