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Becoming Agile Sometimes Needs a Long-Term View

Category: IT Management, Enterprise Applications

Overview TalkTalk Direct is part of the Carphone Warehouse, Europe's leading independent communications retailer and the third-largest broadband provider in the UK with 2.7 million customers. TalkTalk Direct was looking for a way to cost-effectively and flexibly vary capacity on a 'Switch on, switch off ' basis, which would enable it to meet sudden increases in its application development workload without resulting in any job losses. Following an evaluation of proposals from two possible suppliers, Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.

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Publisher: Fujitsu
File Format: PDF
Date Published: Dec 19, 2008
Format: Case Studies
Topics: Business Management, Customer Support Services

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