White Papers

Ticket Process Outsourcing

Overview This paper presents an approach towards outsourcing in the areas of back office processing of Ticketing Helpdesk and Fulfillment Services for the flight and/or holiday businesses of Travel Agencies. Travel Agencies today can avail of outsourcing options that provide enhanced efficiency, better quality of service and superior value. The paper provides information on why outsourcing of ticketing operations is becoming a practical, viable and efficient option for Travel Agencies to cut down on operating costs. The paper also details some typical processes that can be evaluated by mid-to-large sized Travel Agencies for outsourcing. Finally, it lists the essential steps towards structuring a commercial engagement for outsourcing.

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Publisher
InterGlobe Technologies
File Format
PDF
Date Published
May 1, 2009
Format
White Papers
Topics
Back-Office, Outsourcing

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