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silicon.com > White Papers > IT Management > Business Functions
CRM Guide to Eliminating Guesswork: Get Control of Your Business
With the five steps mentioned in this white paper, one won't be wasting time on Sunday night, stitching together spreads Read more
Aug 5, 2009
silicon.com > White Papers > IT Management > Business Functions
CRM Best Practices - Sales: Ten Tips to Help Sales Crush Their Number
CSO Insights, in its 12th annual study (The Impact of Sales Process and CRM on Optimizing Sales Effectiveness), looked a Read more
Aug 5, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
The Greater Toronto Airports Authority (GTAA), formed in 1993, is a nonprofit corporation responsible for ensuring that Read more
Jun 12, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Forrester Trends: IT Execs Boost Focus on Business in 2007
In this white paper from Forrester Research, analysts explain why business relationships trump technology concerns for I Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Forrester: Trends 2006: New Generation for Service Desks
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Budgeting
Forrester Question & Answer: Assessing SOX's Impact on IT
According to this paper from Forrester Research, the Sarbanes-Oxley Act of 2002 (SOX) continues to challenge and befuddl Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > Business Functions
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT servi Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Forrester Best Practices: How IT Must Shape and Manage Demand
Download the Forrester Research white paper, "How IT Must Shape and Manage Demand," to read about best practices in I Read more
Mar 18, 2009
silicon.com > White Papers
Top Five Challenges For Enterprise IT Infrastructure Managers -- And How To Resolve Them
Over the past 12 months, Forrester has interviewed 67 enterprise IT infrastructure managers at $1 billion-plus companies Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Taking ITIL Beyond IT Operational Goals
Like any IT initiative, it's very difficult to gain executive support for ITIL adoption if your proposal doesn't show a Read more
Mar 18, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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- CRM Guide to Eliminating Guesswork: Get Control of Your Business
- CRM Best Practices - Sales: Ten Tips to Help Sales Crush Their Number
- Toronto Airport Meets ITIL Standards and Takes Support Levels, Change Management to New Heights With HEAT
- Forrester Trends: IT Execs Boost Focus on Business in 2007
- Forrester: Trends 2006: New Generation for Service Desks
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