White Papers

Process Mapping - CSU Chico Information Technology Procurement

Category: Professions and Industries, IT Management

Overview In fall 1999, a self-directed team of individuals involved in various aspects of technology procurement activities realized that Chico's procurement process - a process that had been in place for over 15 years - was in need of change. Team objectives included applying the recently learned process mapping methodology (PMM) to the technology procurement process with the intent of reaping immediate process improvements. The team followed the PMM model from start to finish. Engaging the process owner in the team effort was the first and most important step. Once that was accomplished, the team discussed and agreed upon expectations, identified desired outcomes, chose measures of success, set decision parameters and identified decision boundaries.

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Publisher: BetterManagement.com
File Format: HTML
Date Published: Apr 27, 2005
Format: Case Studies
Topics: Performance Budgeting and Management, Procurement and Sourcing, Procurement - Purchasing

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