White Papers
Multi-Channel Delivery of eGovernment Services
Category: Professions and Industries
Overview This paper investigates the successful delivery of pan-European government services by means of a multi-channel approach. Because success in service delivery depends on a vast range of parameters, there is no single formula or solution that fits all situations. A multi-channel strategy can address two objectives faced by today's public bodies: improving the services provided to the user community and/or reducing the costs of providing its services.
- Publisher
- European Union
- File Format
- Date Published
- May 20, 2005
- Format
- White Papers
- Topics
- Procurement and Sourcing
Similiar White Papers
Built a Global Procurement Data Warehouse Based Supplier Analytics System to Reduce Material Costs for a FMCG Major
MindTree Consulting built a Global Data Warehouse to capture timely and accurate purchase information for over 100 opera
Publisher: MindTree Consulting | Tags: bi, data, fmcg, management, productivity, supply chain management, warehouse
Achieving Optimal Service-Parts Management
Download this SAP white paper to read about the best-in-class processes for demand planning that are enabling Cat Logist
Publisher: SAP | Tags: crm, customer satisfaction, erp, revenues
Aluar Aluminio Argentino S.A.I.C. Improves Analysis and Decision-Making
Aluar is the only producer of primary aluminum and the most important provider of semi-fabricated aluminum in Argentina.
Publisher: Oracle | Tags: infrastructure, management, unified
How To Use the Six Laws of Persuasion during a Negotiation
In order to be successful, you must master the persuasion process, which will enable you to deliberately create the atti
Publisher: Global Knowledge
SAP Arms the NATO Maintenance and Supply Agency for Success
For more than 50 years, the North Atlantic Treaty Organization NATO) has played an indispensable role in safeguarding th
European Union White Papers
Sweden: Public e-procurement System Saves Taxpayers' Money
Accepting the common wisdom that a lot of taxpayers' money can be saved by coordinating public procurement procedures, t
Publisher: European Union
eGovernment Meets eBusiness: The Case of Bremen
Germany's smallest city-state, Bremen, has raced ahead to become one of the country's leading lights in e-Government. Ov
Publisher: European Union | Tags: applications, digital, digital signature, eu, infrastructure, legacy systems
Top of the Web: User Satisfaction and Usage Survey of eGovernment Services
E-government and public e-services have been on the international agenda for several years now, but how far has Europe p
Publisher: European Union | Tags: eu
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7