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silicon.com > White Papers > IT Management > IT Budgeting
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
The IT help desk is a high-stress environment - and sometimes it can feel downright chaotic. While the obvious objective Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > Business Functions
Streamline Your Business with Innovative Tools
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to ac Read more
Oct 22, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Put ITIL best practices to work for your business
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management sho Read more
Oct 20, 2009
silicon.com > White Papers > IT Management > User Satisfaction
CA Standardizes Business Intelligence and Reporting Infrastructure with BusinessObjects Enterprise XI
Find out how CA used the same SAP BusinessObjects tool across multiple products to reduce their customers' costs and red Read more
Oct 16, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Investlink Taps Business Objects for Fast, Flexible, and Scalable Reporting
Find out how Investlink used SAP BusinessObjects tools to enable third-party administrators who work with investment adv Read more
Oct 16, 2009
silicon.com > White Papers > IT Management > User Satisfaction
11 Questions Every CIO Should Ask Their IT Manager
Every business is looking for ways to be more efficient. You know information technology is critical ¿ you can't be in Read more
Sep 16, 2009
silicon.com > White Papers > IT Management > User Satisfaction
BAMF Introduces IT-Supported User Helpdesk System
The German Federal Office for Migration and Refugees (BAMF) is the center of expertise for asylum, migration, and integr Read more
Sep 1, 2009
silicon.com > White Papers > IT Management > User Satisfaction
BMC Service Desk Express
BMC Service Desk Express Integration Engine connects the BMC Service Desk Express environment to other IT systems and so Read more
Aug 30, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Using Proactive Alerts in HP Web Jetadmin
HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, erro Read more
Aug 30, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
New HP ITSM Software Supports Business Change at South African Telecommunications Giant
Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively Read more
Aug 28, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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