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silicon.com > White Papers > Data Management > Data Infrastructure
IT Service Management With the Human Touch: Embracing the Ethos of Customer Focused Service
Delivering exceptional service requires the focused attention of staff that are motivated by the desire to deliver value Read more
May 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM
Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheff Read more
May 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
The Credit Crunch Time for IT Service Management to Prove Its Worth
The tough economic conditions caused by the Credit Crunch have hit many businesses hard. The recent and unprecedented in Read more
Mar 24, 2009
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