White Papers

Avaya Voice Portal Gives Language Line the Reliability, Flexibility, and Scalability for New Interpretation Service

Overview When Language Line Services launched Your World, Your Language, the first free service that helps limited-English speakers buy business services, it needed a partner that could leverage Intelligent Communications to bring the offer in on time and on budget, while laying the foundation for future growth. In order to provide the highest quality at the lowest cost, Language Line needed to maximize its agents' productivity by connecting customers to interpreters as quickly as possible. Yet its legacy interactive response infrastructure was proving too costly, too cumbersome and too limited. Avaya Voice Portal and Avaya Dialog Designer enabled Language Line to meet the aggressive launch date for Your World, Your Language while laying the groundwork for improved communications efficiency throughout Language Line's operation.

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Publisher
Avaya
File Format
PDF
Date Published
Apr 25, 2007
Format
Case Studies
Topics
Voice Recognition, Portals, XML

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