White Papers

Addressing Email Loss With SureMail: Measurement, Design, and Evaluation

Overview This paper considers the problem of silent email loss in the Internet, where neither the sender nor the intended recipient is notified of the loss. The detailed measurement study over several months shows a silent email loss rate of 0.71% to 1.02%. The silent loss of an important email can impose a high cost on users. The paper further shows that spam filtering can be the significant cause of silent email loss, but not the sole cause. SureMail augments the existing SMTP-based email infrastructure with a notification system to make intended recipients aware of email they are missing.

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Publisher: Microsoft
File Format: PDF
Date Published: May 23, 2007
Format: White Papers
Topics: Email

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