White Papers
State Auto Drives Growth and Expansion Into Web Channels With a Single Rating Engine
Category: Software and Web Development, IT Management
Tags: real-time, customer service
Overview Off late State Auto set out with a goal of becoming a leading internet-based insurer, offering the ease and flexibility of Web-based quoting to agents. To help accomplish this, State Auto needed to quickly replace its desktop rating application used by its agents. State Auto's Web portal, known as AgentSite, provides one-stop shopping for agents and customer service representatives. Through AgentSite, agents can obtain online quotes, as well as real-time billing and claims information, historical policy information, and agency reports. State Auto chose Oracle Insurance Insbridge Rating and Underwriting - part of Oracle Insurance's comprehensive suite of offerings - to provide the rating component of the AgentSite Web portal.
- Publisher
- Oracle
- File Format
- Date Published
- Mar 4, 2009
- Format
- Case Studies
- Topics
- Portals, Customer Support Services
Similiar White Papers
Oracle Case Study: JDA Software
JDA Software wanted to establish customer support programs that its competitors could not match. With offices across the
Malibu Boats: Malibu Boats Leaves Productivity Wake After Building Online Business Portal for Staff
In 1982, Malibu Boats built 100 custom ski boats in a small shop in Merced, California. Since that first year, the compa
Publisher: Microsoft | Tags: customer service
Artsana Group Streamlines CRM to Deliver Innovative Customer Service
The Artsana Group, headed by Artsana S.p.A., distributes babycare and healthcare products and cosmetics under the tradem
Publisher: Oracle | Tags: applications, crm, management
RSM Enhances Access to Vital Information With Powerful Search Capabilities
The Rotterdam School of Management, Erasmus University (RSM) wanted to consolidate search engines, eliminating the need
Publisher: Oracle | Tags: search engine
Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and p
Publisher: IBM
Oracle White Papers
A Taxonomy of the Linux Network Stack
This paper tries to give readers not familiar with the Linux network stack a gentle introduction to the fundamental conc
GUIDEBOOK: ORACLE'S SIEBEL CRM ON DEMAND
Oracle's Siebel CRM On Demand has leveraged its history and experience in CRM to provide customers with deeper functiona
Oracle Forms 10g - Forms Look and Feel
Oracle Forms application have traditionally behaved as, and looked like, desktop applications. Even when Oracle Forms ap
Publisher: Oracle | Tags: applications, css
Oracle Blends Managed Services With OnDemand Pricing
Growing businesses are increasingly realising that Managed Services offer a scalable, flexible route forward. This white
Publisher: Oracle
Ten Things to Know About Grid Computing on Windows
This Oracle whitepaper offers insights into Oracle Grid.A grid allows a business to add capacity, cheaply, whenever it i
Publisher: Oracle | Tags: application server, computing, database, server
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7