White Papers

From Call Routing to Real Time Customer Success

Category: Software and Web Development, IT Management, Enterprise Applications

Overview With a single set of queues, one set of routing rules, a universal analyst interface, & integrated analytics, web-based ACDs enable support centers to provide consistent customer experiences with a shared group of analysts across chat, email, and other electronic channels. Learn more now.

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Publisher: WebEx Communications
File Format: PDF
Date Published: Mar 18, 2009
Format: White Papers
Topics: Service-Oriented Architecture, Collaborative Web, SLA, IM, Help Desk, Web Services, Call Center - Contact, IT Reliability, Customer Support Services

WebEx Communications White Papers

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems

The business of taking care of remote hardware and software has never been bigger: Managed systems and services

Publisher: WebEx Communications | Tags: it spending, managed services, management, outsourcing, point of sale, software, tco

Desktop Management: Getting It Right

Increased compliance needs, a rise in security threats and the growing number of desktops and remote workers within orga

Publisher: WebEx Communications | Tags: erp, management, os, pcs

CAD Sciences Accelerates Response With WebEx Support Center

Founded in 2002, CAD Sciences is the technology leader in the advancement of computer-assisted modeling of contrast- enh

Publisher: WebEx Communications | Tags: productivity, remote access

WebEx Support Center - Remote Support Security Overview

WebEx Communications, Inc. provides real-time collaboration services to a large and growing number of corporations. Thes

Publisher: WebEx Communications | Tags: applications, data, data security, infrastructure, management, marketing, network, project management, real-time

Real Results Report: WebEx increases productivity for the enterprise

Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. The b

Publisher: WebEx Communications | Tags: applications, productivity, web services

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