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Web 2.0: How It Impacts Customer Relationships

Overview Web 2.0 impacts the business in many ways, but, none as important as the customer relationships. Web 2.0 impacts the way people interact with the clients and the way they interact. But the Web 2.0 channels also provide a forum for the customers to talk about the business. The attendee will learn the latest trends and some expert advice about these vital emerging channels. The presenter of this webcast will have a look at Web 2.0 from a business perspective. He shares best practices and real world case studies to show how Web 2.0 can produce ROI for the organization.

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Publisher
SAS Institute
File Format
Webcast
Date Published
Jun 2, 2009
Format
Webcasts
Topics
Application Development, CRM Software, Web Development and Design

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