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silicon.com > White Papers > IT Management > Business Functions
Intervoice Gives Alaska Communications Systems the Flexibility to Move Fast
When Alaska Communications Systems Group, Inc. ("ACS") was formed in May 1999, it was an amalgam of telecommunications a Read more
Feb 21, 2009
silicon.com > White Papers > IT Management > Business Functions
Prepaid, Self-Service Application Helps Increase Profitability While Enhancing the Customer Experience
Rogers AT&T Wireless needed technology that was reliable and capable of handling mass volumes to quickly result in effic Read more
Dec 19, 2008
silicon.com > White Papers > IT Management > Business Functions
Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services
ABN AMRO Mortgage Group (now CitiMortgage) wanted to implement a system that would automatically remember call interacti Read more
Dec 19, 2008
silicon.com > White Papers > IT Management > Business Functions
EchoStar Dishes Out Speech Self-Service
EchoStar Communications Corporation, also known as DISH Network, is the fastest-growing U.S. provider of advanced digita Read more
Dec 19, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Interactive Solution Combines Voice Response With Data Processing
Vodafone D2 operates one of the world's largest GSM networks. It has over 7,000 employees servicing over 22 million subs Read more
Dec 19, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Speech-Enabled Platform Helps Reduce Costs and Improves Customer Service
The Michigan Department of Treasury had been using a traditional Interactive Voice Response (IVR) system from Intervoice Read more
Dec 19, 2008
silicon.com > White Papers > Software and Web Development > Software Development Tools
Voice-Enabled, Gift Card Solution Saves Money and Increases Customer Satisfaction
Just as classic, high-quality merchandise has been Talbots' trademark for more than 50 years, so has its commitment to o Read more
Dec 19, 2008
silicon.com > White Papers > IT Management > Business Functions
Speech-Enabled Service Shows Quick Return on Investment, High Customer Satisfaction
Manulife's touch-tone-based Interactive Voice Response (IVR) system gave participants an automated way to obtain balance Read more
Dec 19, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Intervoice Voice Portal Solution Delivers Substantial Win-as-You-Go Gains for Litton Loan Servicing
Houston-based Litton Loan Servicing LP is a leading mortgage servicing company specializing in loss mitigation and defau Read more
Dec 19, 2008
silicon.com > White Papers > IT Management > Business Functions
Fast Deployment, Customer Adoption Make Prepaid Service a Success
Omnitel, Lithuania's largest mobile operator wanted to offer SMS to its prepaid customers, conscious of its rising popul Read more
Dec 19, 2008
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Must read on silicon.com
- Intervoice Gives Alaska Communications Systems the Flexibility to Move Fast
- Prepaid, Self-Service Application Helps Increase Profitability While Enhancing the Customer Experience
- Voice Self-Service Usage More Than Doubles Within First Month of Adding New Services
- EchoStar Dishes Out Speech Self-Service
- Interactive Solution Combines Voice Response With Data Processing
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