White Papers

Transportation Company Reduces On-Site Support Visits by 90% Using Remote Desktop Support Appliance

Category: Security, Networking and Communications

Overview While Symantec's pcAnywhere could be used to support employees inside of the company firewall, employees outside of the ACME Truck Line's network had to be supported by phone, requiring ACME support reps to relay sometimes complex instructions to end-users. Because of the support team's size and the scope of its responsibilities, the on-site visits that were often necessary to troubleshoot complex problems put a strain on its already limited manpower. In October of 2006, Network Technician integrated the Bomgar Box into ACME Truck Line's support processes after researching remote software on Google. Bomgar's architecture enables ACME to support all of its employees, whether they are located inside or outside of the company network.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Bomgar
File Format: PDF
Date Published: May 16, 2008
Format: Case Studies
Topics: Remote Access - RA Servers, Network Security, Mobile - Wireless Communications

Similiar White Papers

Sprint Global MPLS VPN IP White Paper

If you're looking for a simple, flexible, and standards-compliant VPN solution with security equivalent to or better tha

Publisher: Sprint | Tags: atm, ip, mpls, network, sprint, vpn, wan

AT&T Global Network Pandemic Preparedness

The ability to withstand a crisis may ultimately rest on effective communication with key constituents. Network solution

Publisher: AT&T | Tags: at&t, business continuity, infrastructure, remote access

Increasing Field Service Productivity for Beckman Coulter

Beckman Coulter, a large multi-national medical instrumentation systems provider, improved the security and productivity

Publisher: NetMotion Wireless | Tags: applications, biotech, data, pcs, productivity, software, vpn

Maximizing Mobile Worker Productivity by Yankee Group

Mobile and wireless technologies not only address the unique computing challenges mobile workers face such as wireless c

Publisher: NetMotion Wireless | Tags: computing, crm, mobile security, productivity

Network Access Control Technologies and Symantec Compliance on Contact

Network Access Control (NAC) technology promises to dramatically reduce both the number and severity of security events

Publisher: Symantec | Tags: nac, network, wan

Bomgar White Papers

The ITIL Imperative: Accelerate from Strategy to Value in '08

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »