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Getting the Message Out in an Emergency: The Harvard University Emergency Notification System

Overview On 9/11, cell phones and other communication systems were greatly impaired in New York City. Telephones systems were overloaded and it was virtually impossible to effectively exchange information with or among employees and emergency responders. At Harvard University, senior management recognized the need for stronger emergency communications systems at the University. To mitigate these concerns, Harvard University evaluated commercially available software packages for automated notification of emergency personnel. System requirements included the ability to quickly contact internal emergency teams, while minimizing the time spent on the phone by call center personnel.

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Publisher
US Environmental Protection Agency
File Format
PDF
Date Published
Mar 16, 2009
Format
Case Studies
Topics
Network Security, Anti-Hacking

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