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silicon.com > White Papers
Developing Customer Contact Strategies
One of the keys to success in customer relationships is the design and execution of a customer-focused contact strategy. Read more
Jun 26, 2009
silicon.com > White Papers
J2EE: The Future of CRM and E-Commerce
Customer Relationship Management (CRM) solutions are no longer one-dimensional tools for improving operational efficienc Read more
Mar 2, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Seven Thoughtful Tips for a Multicountry BI Implementation
Businesses and organizations are becoming truly global and so is competition in today's business landscape. Strategic mo Read more
Aug 4, 2008
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Eight Best Practices in Dashboard Design
In today's world where people are inundated with more data than they can process, dashboard design plays a very importan Read more
Aug 4, 2008
silicon.com > White Papers > IT Management > Business Functions
Marketing Information Systems From a CPG Industry Perspective
(CPG) organizations have typically invested in inward-looking information systems, such as supply chain and finance, and Read more
Aug 4, 2008
silicon.com > White Papers > IT Management > IT Budgeting
Eight Essential Mantras for BI Outsourcing Success
Any BI initiative is a multiyear, multifunction business-oriented implementation with changing business scenarios and as Read more
Aug 4, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Lessons Learned in Master Data Management
Master Data Management (MDM) is getting the attention it deserves. In hindsight, it's surprising how master data that fo Read more
Aug 4, 2008
silicon.com > White Papers > Data Management > Data Tools
Evaluating Packaged BI Solutions
A decade ago not many people would have considered it worthwhile to discuss packaged Business Intelligence (BI) solution Read more
Aug 4, 2008
silicon.com > White Papers > Data Management > Data Tools
Assessments - A Mandatory BI/DW Pit Stop
In the current competitive business environment, a successful data warehousing organization may well be the successful b Read more
Aug 4, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Relevance of Frameworks in Today's BI Market
Over the last several years, the Data Warehousing and Business Intelligence (BI) industry has seen multiple dynamics eme Read more
Aug 4, 2008
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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