White Papers

CRM Total Cost of Ownership: Comparing Open Source Solutions to Proprietary Solutions

Overview Customer Relationship Management (CRM) applications are well understood. Their functional components are straight forward, the technology sound and mature, and the benefits of successful deployments clearly generate value for organizations - large and small. So why are these applications so expensive to buy or rent? What are the inherit costs that aren't conveyed when evaluating CRM solutions? This paper breaks down 3 important points which have significant cost associations, which proprietary solutions need to address. Pricing a CRM solution should go beyond the initial license and maintenance cost - to implementation, customization, and deployment flexibility.

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Publisher: SugarCRM
File Format: HTML
Date Published: Jun 1, 2006
Format: White Papers
Topics: Outsourcing, Cost Control - Risk Mgmt., ROI - TCO

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