White Papers

Metrics and Incentives in Outsourcing: Driving Peak Performance

Overview Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same metrics and incentives in different ways to shape the outsourcing relationship they need. Tapping new sources of value means sharing ownership for results with an outsource partner. The more transformational the outsourcing agenda is, the more blurred the lines of accountability and control become.

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Publisher: Accenture
File Format: PDF
Date Published: Nov 23, 2007
Format: White Papers
Topics: Outsourcing, Strategic Planning

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