White Papers
Contact Center Costs: The Case for Telecommuting Agents
Category: IT Management
Overview In any contact center, labor costs are typically the largest annual expense component, exceeding 60% of total operational costs. This paper looks at how establishing a telecommuting or home agent program can lower costs and be competitive differentiator.
- Publisher
- Avaya
- File Format
- Date Published
- May 5, 2008
- Format
- White Papers
- Topics
- Cost Control - Risk Mgmt., Customer Support Services
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