White Papers

Key Metrics Help British Airways Save Nearly £38 Million With Transformational Online Programs

Tags: tco

Overview British Airways is on record as one of the world's most profitable airlines. British Airways wanted to reduce business in the wake of airline industry crisis following Sept. 11, 2001 and Plan transition to "Streamlined back-office processes" and "Reduce complexity" at new Heathrow Terminal 5, opening 2008. The challenge was the weakened ROI and margins. As a solution British Airways developed methodology to calculate the Employee Self Service program benefits realized in cash for British Airways and construct "Derived" or "Inferential" metrics based on transformational targets to drive behavior and culture change.

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Publisher: Cisco Systems
File Format: PDF
Date Published: Jun 12, 2008
Format: Case Studies
Topics: ROI - TCO

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