White Papers

Simplifying Support for IT Outsourcers

Overview As an IT outsourcer, reductions in service costs are often built into contracts with one's clients. This is one reason companies select IT outsourcers for their technology needs: they see the promise of reduced yearly costs for IT services and support. By virtualizing support, Bomgar answers the demand for increased IT presence. With Bomgar, support staff can be virtually present wherever they are needed without traveling on site. Virtual support staff can even help multiple clients at once for greater efficiency. Bomgar also simplifies support administration. Administrators can deploy specialists virtually to any customer or system, customize security settings for individual clients, and monitor support activity from a central interface.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Bomgar
File Format: PDF
Date Published: Feb 21, 2009
Format: White Papers
Topics: Outsourcing, Security Management

Similiar White Papers

Banking on Sprint to Deliver Reliable, Secure Service

Download this case study to find out how a custom voice and data network designed by Sprint and powered by Cisco Systems

Publisher: Sprint | Tags: ceo, data, ip, mpls, network, sprint, usa, wan

Automated Vulnerability Detection System

Vulnerability assessments have been recently identified, by independent market research, as one of the most sought after

Publisher: Alcatel-Lucent | Tags: data, outsourced, outsourcing

Sprint Global MPLS VPN IP White Paper

If you're looking for a simple, flexible, and standards-compliant VPN solution with security equivalent to or better tha

Publisher: Sprint | Tags: atm, ip, mpls, network, sprint, vpn, wan

Successfully Deploying Single Sign-On (SSO) Within an Outsourced Environment

If implemented correctly Single Sign-On (SSO) can be a rare breed of technology: making a user's life simpler while also

Publisher: Siemens | Tags: passwords

Outsourcing Network Security Protection: The Smart Option

Many organizations are opting to safeguard their data assets by outsourcing security protection on a managed service bas

Publisher: Alcatel-Lucent | Tags: data, managed security services, outsourcing

Bomgar White Papers

The ITIL Imperative: Accelerate from Strategy to Value in '08

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »