White Papers

IT Manager Webcast: Getting Started With IT Service Management (Level 300)

Overview In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people and processes, and 70 - 75 percent of IT budgets are spent on long-term IT operations not on the up-front acquisition cost of new technology. The attendee will get guidance on how and where to get started with IT Service Management (ITSM) to maximize and accelerate IT cost savings and service quality.

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Publisher: Microsoft
File Format: Webcast
Date Published: Apr 1, 2009
Format: Webcasts
Topics: Services, Cost Control - Risk Mgmt.

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