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ITIL for Service Level Management

Tags: itil

Overview With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management (SLM) efforts be successful. In this seminar you will learn about the basic components of ITIL, How ITIL can be leveraged for SLM, and How ITIL extends beyond SLM.

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Publisher: BetterManagement.com
File Format: Webcast
Date Published: Dec 15, 2004
Format: Webcasts
Topics: ITIL, Service Level Management

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