White Papers

Sarbanes-Oxley and Service Desk: An Approach to Control Objectives

Overview The Sarbanes-Oxley Act of 2002 (SOX) was passed in reaction to the disastrous financial collapses of that period. It was designed to avert financial improprieties in public corporations by requiring officers and managers to certify financial reports. Its intent was to change the behavior and structure of American corporations. One result has been that IT departments throughout the United States have had to respond, sometimes extensively and radically, in support of this legislation. This paper explains some of the ways that SOX has affected IT departments and how IT departments can use a service desk to respond positively to SOX.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Computer Associates International
File Format: PDF
Date Published: Aug 4, 2005
Format: White Papers
Topics: Sarbanes-Oxley, ITIL, Help Desk

Computer Associates International White Papers

Unicenter Job Management - The Platform for Next Generation Job Scheduling

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »