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Sample SLA: Outsourced help desk

Overview Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that ensures quality is still a priority.

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Publisher: TechRepublic
File Format: Other Download
Date Published: May 16, 2006
Format: White Papers
Topics: Service Level Management, SLA, Help Desk

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