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Strohl Systems Group Case Study: Mercedes-Benz USA

Tags: sterling, usa, customer service, network

Overview Along with producing world-class automobiles, Mercedes-Benz USA prides itself on providing the highest quality customer service. This commitment to customer service, however, faced its greatest challenge in September 1999, when a storm named Floyd made its way up the East Coast of the United States. For Mercedes, the possibility that its customers would be among the thousands stranded by floodwaters along the eastern seaboard was very real. Now was not the time for its customer and roadside assistance services to suffer a communications failure. With a portion of its communications network knocked out, Mercedes-Benz quickly initiated its LDRPS disaster plan, rerouting its affected phone service to its hotsite in Sterling Forest. Amazingly, only six hours would pass before communications would be reestablished.

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Publisher: Strohl Systems Group
File Format: HTML
Date Published: Aug 23, 2006
Format: Case Studies
Topics: Disaster Recovery, Infrastructure Management

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