White Papers

Business Service Management for the SAP Environment

Overview Business Service Management (BSM) is recognized as the most effective approach for managing IT from the perspective of the business. The SAP family of applications power the business processes in more than 32,000 companies worldwide. Managing the availability and performance of the SAP applications that deliver critical business services enables these companies to complete their business processes efficiently and on time. BMC provides embedded best-practice workflow and out-of-the-box integration to accelerate BSM maturity. This paper will address a proactive incident and problem management scenario in the SAP landscape and how that process can be improved by using BSM and ITIL philosophies.

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Publisher: BMC Software
File Format: PDF
Date Published: Nov 8, 2006
Format: White Papers
Topics: ITIL, Service Level Management

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